An IT Helpdesk Technician is the first person a client's staff reach when technology stops them working. They answer tickets, calls and chats, confirm who they are talking to, fix the everyday problems (accounts, email, devices, printers, VPN, software) and pass anything deeper to the next tier with the evidence already gathered.
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How it works
Five steps from CV to the bench.
1ApplyUpload your CV. We build your profile from it and you check it. About 10 minutes.
2ScreenA recruiter reviews it within 2 business days and books a 15-minute Teams call.
3TestShort, practical skills tests for your role. You get kind, specific feedback.
4Level
By applying you agree we can process your application as described in our privacy policy.
Your level (Intern to Specialist) sets your pay. Same pay for every client.
5BenchJoin the bench and get matched to clients in Australia, the UK and the US.
What you get
Paid on time, set by levelYour pay comes from your level, never negotiated per client.
Equipment and securityManaged laptop and security setup for Seat roles.
Your details stay privateClients see your evidence card: first name, level, scores and work. Never your surname, contact details or CV.
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