Runs customer support in a helpdesk where an AI agent answers first, such as Intercom Fin, Zendesk AI agents, Gorgias, Freshdesk Freddy or HubSpot's customer agent. Handles the conversations the AI hands over, reviews what the AI told customers, fixes the help articles and rules behind wrong or missing answers, and reports what customers still need a person for.
Now hiring
Intercom (Fin AI agent)Zendesk (AI agents, Copilot, QA)Gorgias (AI Agent)Freshdesk (Freddy AI)HubSpot Service Hub (Customer Agent)Help Scout (AI Answers)FrontSalesforce Service Cloud (Agentforce)ShopifyStripe
How it works
Five steps from CV to the bench.
1ApplyUpload your CV. We build your profile from it and you check it. About 10 minutes.
2ScreenA recruiter reviews it within 2 business days and books a 15-minute Teams call.
3TestShort, practical skills tests for your role. You get kind, specific feedback.
4Level
By applying you agree we can process your application as described in our privacy policy.
Your level (Intern to Specialist) sets your pay. Same pay for every client.
5BenchJoin the bench and get matched to clients in Australia, the UK and the US.
What you get
Paid on time, set by levelYour pay comes from your level, never negotiated per client.
Equipment and securityManaged laptop and security setup for Seat roles.
Your details stay privateClients see your evidence card: first name, level, scores and work. Never your surname, contact details or CV.
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